I had a problem with my iTunes backup when I tried to restore it on a newer computer, the library wasn't accepted by iTunes. yeah, what I said in the topic line: keep an eye on those older books. I don't have the computer space to download everything (maybe I should get a backup drive), and never thought that would be a problem. I had no idea there would be any limitations on listening to the books I've bought over the years. I put my account on hold (for various reasons) - and I'm honestly not sure I want to start it back up again when that's over. Two reps in a row screwed up (one by deleting the books without knowing if they could be replaced, and one by not even trying to help), and it's disappointing. My conclusion was that unless I had asked for a supervisor, I would have had to wait who knows how long (maybe forever) for a reissue of the book. Which was something the rep should have been able to do.
I asked for a supervisor - who apologized, explained, and restored the book to my library so that at least I can download it. I started another chat, explained the situation, and the rep basically shrugged and said "oops. But it had already been deleted from my library. Which was dandy, until I went to do so, and found that while one book was available the other one was not: it was out of print. She deleted the books from my library, and refunded me two credits so I could buy the newer editions. and boy, does it seem like Audible customer service has declined of late.įirst she told me that the book - and its sequel - had been revised, and so the original versions were no longer available on the Cloud player. So I started a chat with an Audible representative. I was surprised to find that there was no "play" button by it in my library, and since I was at work that was how I needed to listen. I decided I wanted to listen to a book I bought not long after joining Audible, in 2012.
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